Business Digital is a tailored phone system and broadband internet service targeted at small to medium business.
You get features common with most commercial PABX (PBX) solutions for a fraction of what such a system would cost, along with
great call charges synonymous Voice Over Internet Protocol (VoIP) solutions.
Integrated digital services means you only have one company to deal with for all your telephone and internet requirements.
This leads to ease of invoice management due to bundling of products and services, intelligent and fast support as there
is no dealing with multiply carriers to solve issues, and most importantly savings on your telephone and internet costs.
to look professional, be efficient and organised and save money on your telephone bills, all at the same time.
- What is the Process?
- Establish ADSL and/or Local Number Portability availability using this tool.
- Provision ADSL internet and digital VoIP channels.
- Send you Hardware to provide Internet and Telephone.
- Transfer any PSTN numbers needed using LNP.
- Virtual PaBX Features
- Call Queue - have callers listen to music on hold while placed in a queue - waiting for the next available handset in a group
- Multiple lines - have up to 10 handsets per service providing great line rental savings
- Conference Calls - Each digital handset is capable of holding a conference call with another two phones - resulting in a three way call
- Music On Hold - Place callers on hold while you search for information, or verify details.
- Call Transfer - Assisted and Blind transfers allow you to transfer a call to another extension, or even a fixed line or mobile phone
- Cheap digital calls - call other Business Digital services for extremely cheap rates, regardless of demographics
- Cheap calls - call national, mobile and international numbers for reduced rates
- Caller ID - CallerID is provided on all Business Digital services as standard
- Digital Handset Forward - Forward all your calls to a different handset - handset provides missed call detail
- Digital Do Not Disturb - Place your phone on Do Not Disturb during a meeting to reject all calls - handset provides missed call detail
Massive savings can also be achieved for businesses which have many stores, franchises or offices through the use of Business Digital.
You can spread out all the advanced functionality across demographics to provide a very high level of professionalism
and cohesion between your offices.
Not only do you get great massive savings on line rental, but you can really impress your clients as you have the ability
to conference and transfer calls to anyone using Business Digital for extremely cheap rates and other public numbers
such as a mobile phone. You will never have to give out a direct phone number for a staff member again!
INBOUND Call Routing
Setup a 1300 or 1800 to simultaneously call a collection of handsets or mobiles.
Port your physical Fax Machine to a Fax To Email.
Setup a Voice To Email to answer your call if you miss it.
Setup a Line Hunt to direct calls to your mobile when away.
Setup a 1300 or 1800 to sequentially call handsets or mobiles in sequence.
Setup an Ivr Menu to direct calls to the correct department.
Setup a Live Answering Service to receive calls after hours.
Due to the nature of Digital technology, we are able to rollout new features and products very quickly and efficiently,
so tell us your requirement and if it is possible and feasible it may well come to market soon.
BUSINESS Digital Setup Costs
| Cost | |
|---|---|
| Netgear DG834GV Adsl2+/4 Port Switch/802.11g/2 Port ATA | $185.00 |
| Netgear TA612V 2 Port ATA | $90.00 |
| Doro Desktop Phone | $65.00 |
| Business Digital Setup Fee | $35.00 |
| First Indial and Free Line Hunt | $10.00 per month |
| Additional/Ported Indials (limit 9) | $4.00 per month |
BUSINESS Digital Call Rates
| Call Type | Per Minute Rate | Flagfall |
|---|---|---|
| Local/National Calls | $0.09 | $0.05 |
| Mobile Calls | $0.325 | $0.05 |
| Digital to Digital Calls | $0.018 | none |
| 1300/13 Calls | $0.26 | none |
Business Digital cannot be purchased without an ADSL plan as mentioned below. There is a limit of 10 lines per service. There is no limit on the number of inbound services configured to land on a Business Digital product. Local Number Portability is subject to availability, numbers ported are subject to indial charges. The following PABX features are available on all Business Digital services - Music On Hold, Call Transfer, Conference Calls, Caller ID, Multiple Lines - call charges apply to these features when making outbound calls.
ADSL Setup Costs
| Cost | |
|---|---|
| New Adsl Service | $120.00 |
| Transfer Adsl Service | $55.00 |
| Speed Change Adsl Service | $65.00 |
| Cancellation (if within 6 months of signup) | $99.00 |
ADSL Plan Information
| Plan Name | Line Speed | Data Allowance | Excess Data | Monthly Cost |
|---|---|---|---|---|
| R8 | 1500/256 kbps | 5000 Mb | $0.05 per Mb | $83.90 |
| R10 | 1500/256 kbps | 20000 Mb | shaped | $184.90 |
| R12 | 512/512 kbps | 5000 Mb | $0.05 per Mb | $83.90 |
| R14 | 512/512 kbps | 20000 Mb | $0.04 per Mb | $184.90 |
| R17 | 8000/384 kbps | 10000 Mb | $0.04 per Mb | $166.90 |
All ADSL plans are subject to excess usage for exceeding monthly quota, except R10 which is shaped to 256/256 after exceeding the monthly download quota. Uploads are not counted towards quota. If ADSL is cancelled or disconnected within 6 months of signup, a disconnection fee of $99.00 applies. You can change your plan for free, if an ADSL speed change is required, a fee of $65.00 applies.
LOCAL Number Portability
Local Number Portability is a service provided by most Australian Telecommunications carriers which enables us to re-configure your fixed line PSTN service to become a Digital service. All inbound calls for your service will land on our Digital PABX, whereupon it will be verified - then connected through to the relevant destination that is configured.
This is a very new technology and is subsequently only available in a small subset of the Exchanges present in Australia. If you would like to check the availability for LNP on a service you currently have, please use the following form.
Local Number Portability is subject to the same provisioning limitations as other fixed line service carrier changes, meaning any complex features associated with the service need to be removed before porting. Interfering services are: Call Diversion, Telstra rotary and line hunt groups and FaxStream. If ADSL is pre-existing on a service that is to be ported, the ADSL will be disconnected. In this case, it is better to install the Business Digital ADSL on a different fixed line service, whether it's new or existing, then port the original fixed service over.
It is the customer's responsibility to verify and account for any disconnection/contract break fees due from the existing Voice/Internet provider when the Local Number Port occurs.
Service numbers that are ported onto the Digital Network are subject to the rules regarding number ports as laid out by the ACIF. When relocating, it is only possible to keep the same number if you are connected to the same SZU or Standard Zone Unit as where the service number is currently allocated. This means: if you aren't connected to the same telephone exchange (same suburb), its highly unlikely you will be able to relocate your service. For further clarification on this, please contact us directly.
HOW Does it Work?
TECHNOLOGY
VoIP or, ‘Voice over IP’, is the technology that transmits telephone calls using Internet Protocol (ie. Over the
Internet). We have built a world class network specifically designed to provide great voice quality and integrated it
with a fully featured and customised digital PABX (PBX) system.
A PABX (PBX) which stands for Private Automatic Branch eXchange is a telephone
exchange that serves a particular business or office. If you have ever waited in a queue on the phone, or left a voice
message it is highly likely you were connected to a PABX (PBX) providing that functionality.
CONNECTION Process
The first stage in connecting your premises to Business Digital is to establish availability of ADSL and/or Local Number
Portability. You can use this tool to determine this.
Once availability is established, we install ADSL on a service at your premises on a standard PSTN - Public Subscriber
Telephone Network line, like you would find at everyone's home/business. The ADSL technology is very widespread in Australia
and provides the raw connection to our digital voice equipment and external access to the Internet.
Once this is provisioned we send you pre-configured hardware to supply your Internet to your computer systems,
and pre-configured digital handsets for the voice product.
At this stage you can make outbound calls using Business Digital and receive calls using your pre-supplied Indial Number.
For the final stage of the connection process, we move your existing services across using Local Number Portability
(where available), or provision the new services as needed. The services will then be configurable using our online
portal as requested.